Frequently asked questions

Within seconds (usually under 15). The calculator queries the carriers directly and returns live prices for your route, dimensions and date — no sign-up, no e-mail required.

Established parcel carriers such as DPD, GLS or FedEx. A courier collects the luggage at your address and delivers it to the recipient's address or to our storage.

Carrier prices differ by the exact collection and delivery postcode. Without it, an accurate price can't be calculated.

Yes — any number of pieces in one order, each with its own dimensions and weight. The price is calculated for the whole shipment (and is usually not a simple multiple of a single piece).

Pack your luggage into a sturdy cardboard box (if you don't have one, we'll send it to you), remove or tape down straps and name tags, and attach the printed label from the confirmation e-mail. See the How it works page for a detailed guide.

In the calculator, tick that you don't have a box for that item, and we'll mail you one with packing tape in advance (abroad, through a vetted local partner). The cost is included in your total price, nothing is billed separately — the earliest possible collection date just moves out by a few days so the box can arrive in time.

Yes. In the calculator, under “From”, choose “I'll drop it at your storage”. Bring your luggage to our storage on Vodičkova street (Prague 1) by closing time the day before collection — we pack it into a box for you and the courier takes it the next business day, no waiting for a box delivery.

Collection happens on the business day you choose in the calculator, usually between 8 am and 6 pm. Carriers can't guarantee an exact time window in advance.

Without additional insurance the carrier is only liable up to the statutory limit — for international road transport about €10 per kg (roughly €230 for a 23 kg suitcase). We recommend insuring valuable luggage: on the offers page, enter the value of your shipment and each offer shows its insurance price. A few services don't offer insurance — they are labelled.

For routes subject to customs (e.g. the UK, the USA) you declare the contents and value of each piece. The calculator marks such routes. Duties and fees follow the destination country's regulations.

Choose "deliver to storage" and the number of days. We store your luggage at Luggage Storage Myšák in central Prague (Vodičkova 710/31). You pay per piece for every started day by size; we e-mail you when your luggage arrives.

Carriers re-measure shipments. Any difference against the declared details is surcharged to the sender — so enter dimensions and weight accurately.

Leave us your contact right in the calculator — for non-standard routes or unusual dimensions we'll check it manually and usually get back to you with a price within 24 hours.

Yes, free of charge — e-mail us by 6 pm on the day before collection. If you have already paid, we'll refund you using the same method you paid with. Once the shipment has been handed to the carrier, it can no longer be cancelled; you can only ask for it to be returned at the cost of the return shipment. Consumers also have a statutory right to withdraw within 14 days; services already provided by then (e.g. a delivered box) are paid proportionately — details and a model form are in our terms (Article 16).

The Czech version of the site calculates in Czech crowns, the English version in euros. The price you see in the summary is final.

Only after your order is confirmed — nothing is charged on the site and you never enter a card. The confirmation e-mail contains the payment details: pay by bank transfer, Revolut transfer, an online payment link (card), or by arrangement in cash at our Prague storage. The price is due before the shipment is handed to the carrier.

Report any problem with your shipment (damage, missing contents) to us immediately as soon as you discover it. Show any damage visible on delivery to the courier right away and photograph the packaging and label. We'll file the claim with the carrier for you. The carrier is only liable up to the limits of its terms (for international road transport under the CMR convention, based on weight), so we recommend insuring valuable items for their actual value.

Yes. Once your order is confirmed we'll send you the shipment number and keep you posted by e-mail about key updates (collection, delivery, arrival at our storage).

Yes. We ship from Czechia abroad, from abroad to Czechia and within Czechia. Shipping between two other countries (e.g. Germany → Austria) is not available yet.

Collections run on business days only. If your chosen day is a public holiday in the collection country, we'll contact you and agree on the next available date.